Introduction
Fact-Automation SARL ("we", "our", "us") is committed to protecting the privacy of individuals who interact with our website and services. This policy explains what information we collect, how we use it, and your rights regarding your data.
2. Who We Are
Fact-Automation SARL is an engineering services company based in Nouakchott, Mauritania. We provide on-site automation engineering support for steel rolling plant projects internationally. Contact: service@fact-automation.com or +222 43109413.
3. Information We Collect
We may collect the following information when you contact us or engage our services:
Full name and job title
Company name and address
Email address and phone number
Project-related information shared during inquiries
Technical and operational details provided for the purpose of project scoping
4. How We Collect Information
Information is collected through:
Direct contact via email, phone, or our website contact form
Written project agreements and purchase orders
Communication during project execution and on-site assignments
5. How We Use Your Information
We use collected information solely for the following purposes:
Responding to project inquiries and technical requests
Preparing and executing project agreements
Coordinating engineer deployment and on-site assignments
Issuing invoices and managing payments
Communicating relevant project updates
6. Legal Basis for Processing
We process personal data on the following legal bases:
Contractual necessity — to fulfill our service obligations
Legitimate interest — to manage business communications and project coordination
Legal compliance — where required by applicable law
7. Data Sharing
We do not sell, rent, or trade personal data. We do not share client or contact information with third parties except:
When required by law or a competent authority
With engineers deployed on your project, strictly for execution purposes
With trusted service providers (e.g. accounting) under confidentiality obligations
8. Data Retention
We retain personal and project data for as long as necessary to fulfill contractual obligations and comply with legal requirements. Project records are typically retained for a minimum of five (5) years following project completion.
9. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. Access to project and contact data is restricted to authorized personnel only.
10. International Data Transfers
As we operate internationally, project-related data may be accessed by our engineers while working abroad. All personnel are bound by confidentiality obligations regardless of location.
11. Your Rights
Depending on applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where no legal obligation requires retention
Object to or restrict processing in certain circumstances
Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at service@fact-automation.com.
12. Cookies and Website Tracking
Our website may use basic analytics tools to understand visitor behavior. No personally identifiable information is collected through cookies without your knowledge. You may disable cookies through your browser settings.
13. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their privacy policies independently.
14. Changes to This Policy
We reserve the right to update this privacy policy at any time. Changes will be published on our website. Continued use of our website or services following an update constitutes acceptance of the revised policy.
15. Contact
For any privacy-related questions or requests, please contact us directly: Fact-Automation SARL NOT MOD I N 236, Tevragh Zeina, Nouakchott, Mauritania Email: service@fact-automation.com or +222 43109413.
